investment banks in UAE | ADIB - Abu Dhabi Islamic Bank careers
ADIB - Abu Dhabi Islamic Bank announced, through its LinkedIn account, a bank job in UAE (Voice of Customer Specialist)
banking job requirements in UAE
- Review and analyze VoC different channels (surveys, Mystery shopper, social media, Call Centre, Branches…etc.) to identify themes and insights
- Share periodic report to management highlighting areas of focus, customer concerns & recommend action plans that helps in improving customer’s satisfaction ratios.
- Carry Callback to customers who requested to be called in the surveys to understand their feedback/ concern and follow up on their issues to close the loop.
- Listen to top 10 attrition calls from cases reported by Retention & Rehab Unit every month, run analysis of the comments with different bank systems and final feedback.
- Review and filter suggestions received from different channels (Internal/ External), classify/ categorize and share a periodic report to different businesses on valid suggestion and follow up to closure as applicable.
- Bachelor's degree required
- People’s person. Excellent communication skills
- Excellent understanding of cultures in the UAE
- Customer centric mentality
- Familiarity with bank systems, products, services especially in branches.
- Ability to multi-task / address many issues simultaneously.
- Must be fluent in English.
- Excellent in MS office (Excel, PowerPoint, word).
- 5+ years of experience in business processes, customer service, and general banking services.
- In depth understanding of ADIB culture, systems, products, and services.
- Customer Relationship Management.
To know more details about the vacancy and how to apply kindly check the link below:
Abu Dhabi Islamic Bank (ADIB): A Comprehensive Overview
Abu Dhabi Islamic Bank (ADIB) is a leading Islamic financial institution headquartered in Abu Dhabi, United Arab Emirates.
Established in 1997, ADIB operates with a strong commitment to providing Sharia-compliant banking and financial services to individuals, businesses, and institutions.
Over the years, the bank has solidified its position as one of the top Islamic banks in the region, earning a reputation for innovation, customer-centric services, and adherence to Islamic principles.
Founding Vision and Mission
ADIB was founded with a clear vision: to become a premier Islamic financial institution that caters to the needs of its customers while adhering strictly to Sharia principles.
The bank’s mission is to provide a wide range of ethical and innovative financial solutions that align with Islamic values.
By combining traditional Islamic ethics with modern banking practices, ADIB aims to deliver superior customer experiences and contribute to economic growth.
Sharia Compliance and Islamic Values
One of the defining features of ADIB is its unwavering commitment to Sharia compliance.
The bank operates under the guidance of a dedicated Sharia Supervisory Board, composed of renowned Islamic scholars.
This ensures that all products, services, and investments are in line with Islamic law (Sharia), which prohibits activities such as charging interest (Riba), gambling, and investing in businesses that deal with alcohol or pork.
ADIB offers a range of financial solutions based on Islamic contracts, such as Murabaha (cost-plus financing), Ijarah (leasing), Mudaraba (profit-sharing), and Sukuk (Islamic bonds).
These solutions allow customers to manage their finances in a manner consistent with their faith and values.
Products and Services
ADIB provides a comprehensive suite of products and services tailored to meet the diverse needs of its customers.
Personal Banking
- Savings and Current Accounts: ADIB offers various accounts designed to help customers save, manage, and grow their wealth, all while complying with Sharia principles.
- Home Financing: The bank provides Islamic home financing solutions, allowing customers to purchase or construct their dream homes without violating Islamic laws.
- Personal Finance: ADIB’s personal finance options are based on Murabaha, enabling customers to meet their financial needs ethically.
- Cards: The bank offers a range of Sharia-compliant credit and debit cards with attractive benefits, such as rewards, cashback, and global acceptance.
Business and Corporate Banking
ADIB supports businesses of all sizes with tailored financial solutions.
From working capital finance and trade finance to asset management and treasury services, the bank ensures that its corporate clients receive top-notch services while maintaining ethical banking practices.
Wealth Management and Investment
ADIB’s wealth management services are designed to help customers grow and protect their assets.
The bank offers investment opportunities in Sharia-compliant funds, Sukuk, and other ethical financial instruments.
Digital Banking and Innovation
ADIB is at the forefront of digital transformation in the banking sector.
The bank has invested heavily in technology to enhance customer experiences and streamline banking processes.
- ADIB Mobile App: The user-friendly app allows customers to perform various transactions, including money transfers, bill payments, and account management, from the comfort of their homes.
- Online Banking: ADIB’s online banking platform provides a secure and convenient way to access banking services anytime, anywhere.
- Contactless Payments: The bank supports modern payment methods, such as Apple Pay, Google Pay, and contactless cards, ensuring fast and secure transactions.
Awards and Recognition
Over the years, ADIB has received numerous awards and accolades for its excellence in Islamic banking and customer service.
These include recognition as the "Best Islamic Bank" in various prestigious awards and rankings, further cementing its status as a trusted financial institution.
Corporate Social Responsibility (CSR)
ADIB is deeply committed to giving back to the community and upholding Islamic values of social responsibility.
The bank actively supports initiatives in education, healthcare, and environmental sustainability.
By contributing to charitable causes and engaging in community development projects, ADIB strives to make a positive impact on society.
Global Presence and Expansion
While ADIB’s primary focus is on the UAE market, the bank has expanded its footprint internationally.
It operates in key markets, including Egypt, Sudan, Iraq, Saudi Arabia, and the United Kingdom.
This global presence enables ADIB to serve a diverse clientele and offer Islamic banking solutions worldwide.
Why Choose ADIB?
- Ethical Banking: ADIB’s commitment to Sharia compliance ensures that customers can bank with confidence, knowing their finances align with their faith and values.
- Customer-Centric Approach: The bank places customers at the heart of its operations, offering personalized services and innovative solutions.
- Innovation and Technology: ADIB leverages cutting-edge technology to provide seamless and secure banking experiences.
- Strong Reputation: With over two decades of excellence in Islamic banking, ADIB has built a strong reputation for trust and reliability.
Conclusion
Abu Dhabi Islamic Bank (ADIB) is more than just a financial institution; it is a pioneer in delivering ethical, innovative, and customer-focused banking solutions.
Whether you are an individual seeking Sharia-compliant personal banking services or a business looking for tailored financial solutions, ADIB offers a wide range of options to meet your needs.
With its unwavering commitment to Islamic values, a robust digital presence, and a strong focus on customer satisfaction, ADIB continues to shape the future of Islamic banking in the UAE and beyond.