investment banks in UAE | Commercial Bank International careers
Commercial Bank International announced, through its LinkedIn account, a bank job in UAE (Senior Officer – Customer Relations- Emirati Talent)
banking job requirements in UAE
- To Support and enhance Branch sales and service achievements by providing client support services whilst maintaining a high level of professionalism and competence in client interactions.
- Additionally, they would facilitate identifying new and existing business opportunities via providing best service to the existing and new clients
- Ensure highest level of customer service is provided for all client interactions. Should service the customers belongs to CBI First, Edge, Select and Mass segments.
- Ensure that service and onboarding requests are processed with zero errors.
- Ensure SLA is met for all the service request received.
- Assist with administrative tasks at the branch.
- Identify new and existing business opportunities via providing best service to the existing and new clients.
- Work with business partners/ Channels, stakeholders across segments to identify business opportunities to improve products and propositions and enhance pre and post sales experience for customers.
- Manage customer complaints and coordinate with respective units to resolve it on higher priority basis.
- Ensure Customer profile reviews/remediation is completed in a timely manner in line Central Bank & internal guidelines.
- Review the customer risk category and manage the upgrading and the downgrading of customer risk profile periodically.
- Support the Relationship Managers and the Branch Manager on any documentation requirements for the product selling and review.
- Ensure suspicious activities/breaches are escalated and risk incidents reported.
- Follow up on client's day-to-day transaction requests.
- Refer / obtain new business in form of deposit, new borrowing relationship, etc., in order to show growth potential.
- Handle CMs inquires and requests assigned by call center.
- Provide marketing information related to existing customers.
- Maintain High level of knowledge regarding available and promotional products in order to cross sell and to handle Mystery shopper visits.
- Perform any other duties or responsibilities consistent with the role as assigned by management.
- Bachelor’s degree / Higher National Diploma for UAE Nationals.
- Minimum 2 years of experience in corporate banking, specifically preparing proposals and performing customer analysis.
- Analytical ability.
- Experience with banking regulations regarding credit facilities.
- Communication skills in English (verbal and written).
- High proficiency in business writing.
- Attention to details.
- Credit orientation.
To know more details about the vacancy and how to apply kindly check the link below:
Are you looking for jobs in banking? Join [insh20 - banking jobs] on Telegram
Overview of Commercial Bank International (CBI)
Commercial Bank International (CBI) is a well-established financial institution headquartered in the United Arab Emirates (UAE).
Since its inception in 1991, CBI has grown into a prominent player in the UAE’s banking sector, providing comprehensive financial services tailored to the needs of individual customers, businesses, and institutions.
Foundation and Growth
CBI began its journey to support the financial aspirations of individuals and enterprises in the rapidly growing UAE economy.
Over the years, the bank has steadily expanded its offerings, strengthened its market presence, and embraced innovation to keep pace with the region's evolving financial landscape.
The bank’s mission revolves around enabling its customers to achieve their financial goals by providing accessible, reliable, and high-quality services.
With this focus, CBI has cultivated long-term relationships with customers and stakeholders while contributing to the UAE’s broader economic development.
Services and Solutions
CBI offers a diverse portfolio of products and services, making it a one-stop solution for various financial needs. These include:
1. Personal Banking:
CBI’s personal banking solutions cater to individual customers, offering services such as:
- Accounts: A variety of savings, current, and fixed deposit accounts.
- Loans: Personal loans, auto loans, and mortgage solutions designed with flexibility and competitive rates.
- Credit Cards: Credit cards with features including cashback, travel benefits, and reward programs.
- Wealth Management: Advisory services to help customers grow and secure their investments effectively.
2. Business Banking:
CBI provides financial solutions for small and medium enterprises (SMEs) and large corporations. Its services include:
- Working capital financing.
- Trade and supply chain finance.
- Corporate loans and structured financial solutions.
- Payroll solutions tailored for business needs.
3. Digital Banking:
To keep up with digital transformation, CBI offers user-friendly online and mobile banking platforms.
These platforms enable customers to manage their accounts, transfer money, pay bills, and access services securely and conveniently.
4. Islamic Banking:
Recognizing the importance of Sharia-compliant solutions, CBI has introduced Islamic banking products.
These offerings cater to customers seeking financial services in line with Islamic principles, such as Murabaha financing and Takaful-based solutions.
Innovation and Technology
CBI places a significant emphasis on technology and innovation to provide superior customer experiences.
The bank continuously invests in state-of-the-art systems, AI-driven insights, and FinTech collaborations.
This approach ensures seamless banking operations while enhancing cybersecurity measures to protect customer data.
For example, CBI’s mobile app and internet banking platform have received accolades for their user-centric design and efficiency, enabling customers to bank anytime, anywhere.
Corporate Responsibility
CBI is dedicated to corporate social responsibility (CSR), contributing to the community through various initiatives.
The bank supports local programs focusing on education, environment, and social welfare.
Moreover, CBI actively engages in sustainability practices, ensuring that its operations align with global environmental and ethical standards.
Market Position and Performance
Over the years, CBI has achieved a reputation for delivering consistent financial results and ensuring customer satisfaction.
It stands out as a trusted financial partner in the UAE’s competitive banking landscape.
The bank’s robust capital base, diversified portfolio, and prudent risk management strategies have contributed to its continued growth and stability.
CBI operates through an extensive branch network, complemented by digital channels, to cater to a broad customer base.
This hybrid approach enables the bank to meet diverse customer preferences while ensuring high levels of accessibility and convenience.
Customer-Centric Approach
At the heart of CBI’s operations is a commitment to customer satisfaction.
The bank’s teams are trained to provide personalized services, listening to customer needs and delivering tailored solutions.
This emphasis on relationship management has helped CBI maintain long-standing customer loyalty.
Future Outlook
Looking ahead, Commercial Bank International aims to strengthen its presence in the UAE and beyond.
The bank’s strategy focuses on expanding digital offerings, entering new markets, and deepening customer relationships.
CBI also plans to play a more significant role in fostering sustainable development and innovation within the financial industry.
In conclusion, Commercial Bank International represents a blend of tradition and innovation in the UAE’s banking industry.
Its customer-focused ethos, coupled with a commitment to excellence, positions CBI as a preferred choice for individuals and businesses seeking reliable and forward-looking financial solutions.